Privacy Policy

Who we are

Our website address is: https://www.tramseat.co.uk.

Data Protection and Privacy Policy

1. Introduction

The purpose of this policy is to explain how Tramseat collects, protects, and uses personal data. Tramseat is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully.

What Types Of Personal Data Does Tramseat Collect?

Tramseat needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name, company size and sector, individual contact names and job titles for delivery, installation, support and billing, postal address, telephone and fax numbers, e-mail addresses. Tramseat also has access to personal data that is generated over the Network utilised by Tramseat services including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Tramseat may also collect financial information about Tramseat customers and end users from third parties to enable Tramseat to assess its risks in granting credit terms and contact information about organisations Tramseat considers may be interested in Tramseat products and services.

How Does Tramseat Obtain Personal Data?

Tramseat obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form); from enquiries made by existing customers and potential customers, (including information gathered at marketing events and via the Tramseat website); from third party list brokers; from resellers who pass on personal data to Tramseat about end users; and directly from the Network utilised by Tramseat services.

How Does Tramseat Use The Personal Data It Holds?

4.1 Providing and Improving the Tramseat Service

Most of Tramseat’s use of personal data is necessary to enable it to provide a service to its customers and its end users, including order processing, delivery, installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition, Tramseat may also use personal data to improve on the level and type of service Tramseat offers to its customers. As part of this interest in improving the service provided Tramseat may process personal data for the purposes of sales analysis and customer usage statistics.

4.2 Direct Marketing

Tramseat may from time to time inform its customers, end users and potential customers about Tramseat and Tramseat affiliate products and services and other information Tramseat feels may be of interest.

Customers and other recipients of information from Tramseat may indicate at the time they first place an order with Tramseat whether or not they wish to receive such information or at any later time by simply contacting Tramseat as indicated in paragraph 9 below.

To Whom Does Tramseat Disclose Personal Data?

As a general rule, Tramseat does not disclose personal data to unaffiliated third parties except where customer consent has been obtained, where Tramseat is under an obligation by law to disclose personal data or where Tramseat has contracted with third parties to assist in providing services to Tramseat customers such as for delivery, installation and systems support services.

How Does Tramseat Protect the Personal Data it Holds?

Tramseat takes customer confidentiality and security very seriously. Tramseat has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Tramseat. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective.

Tramseat will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.

Customers’ Rights

The law in certain jurisdictions (including countries within the European Economic Area) gives individuals whose personal data is held by Tramseat specific rights to access and rectify personal data held about them. These include the right to:

7.1

obtain from Tramseat, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients;

7.2

request the deletion or rectification of personal data which is inaccurate; and

7.3

as explained in paragraph 4.2 above to object to any unsolicited information sent by Tramseat regarding promotions or new products and services.

Contact Details

If any individual wishes to contact Tramseat regarding the personal data held about them or has any other question about Tramseat’s data privacy procedures, they should direct an email to info@Tramseat-ipswich.co.uk or send a letter to the 67 Severn Rd Ipswich IP3 0PU.

Policy Updates

As part of Tramseat’s commitment to compliance with data privacy requirements, and to reflect changes in Tramseat’s operating procedures, Tramseat may update the terms of this policy from time to time and will post the revised policy on this page.

Cookies

Our sites use some unobtrusive cookies to store information on your computer.

Some cookies on these sites are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links. We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site.

How to remove cookies

Tramseat will not use cookies to collect identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains information on how to do this on the most popular browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of Tramseat website.

List of Main Cookies Used:

Some anonymous log-file information that is collected automatically:

Your IP address

Your browser and operating system

The date and time of your visit

The pages you request

If you followed a link to our sites, the previous web site visited

This information is used to analyse overall patterns of web site use

By visiting our sites you agree to Cookies being used.

For more information on our Cookie Policy, please visit this page.